Senior Content Writer - plain-language guides (Knoxville, TN)

Rivermark Keystone Telecom is looking for a Senior Content Writer. The job centres on plain-language guides for customer tickets, and it would suit someone who likes steady, practical work. We invest in training. What you will do • Work with subject experts to check facts before publishing. • Write and edit guides, emails and web pages about customer tickets. • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. What we are looking for • Curiosity about how things work. • A portfolio of clear, practical writing. • Strong editing habits. Nice to have • Experience with customer tickets. • Basic SEO knowledge. Working arrangement • Full-time, Monday to Friday. • On site in Knoxville. • We reply to every applicant.