Senior Content Writer - plain-language guides (Fort Worth, TX)

Northwind Harbor Telecom Group is looking for a Senior Content Writer. The job centres on plain-language guides for customer tickets, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. • Interview staff and customers and turn what you learn into clear articles. • Follow a style guide and suggest improvements to it. • Write and edit guides, emails and web pages about customer tickets. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Basic SEO knowledge. • Experience with customer tickets. Working arrangement • Contract for four months, with clear deliverables from the first week. • On site in Fort Worth. • Applications are reviewed on a rolling basis.