Senior Content Writer - newsletters (remote)

Harborlight Amber Insurance Group is looking for a Senior Content Writer. The job centres on newsletters for customer complaints, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Follow a style guide and suggest improvements to it. • Keep existing content accurate and easy to find. • Write and edit guides, emails and web pages about customer complaints. • Interview staff and customers and turn what you learn into clear articles. • Work with subject experts to check facts before publishing. What we are looking for • Curiosity about how things work. • A portfolio of clear, practical writing. • Strong editing habits. Nice to have • Experience with customer complaints. • Basic SEO knowledge. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Jackson. • Applications are reviewed on a rolling basis.