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Senior Content Writer - help-centre articles (remote)

Northwind Hollow Energy Group · Remote · full time

Northwind Hollow Energy Group is looking for a Senior Content Writer. The job centres on help-centre articles for billing disputes, and it would suit someone who likes steady, practical work. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Write and edit guides, emails and web pages about billing disputes. • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. • Keep existing content accurate and easy to find. • Interview staff and customers and turn what you learn into clear articles. What we are looking for • Curiosity about how things work. • A portfolio of clear, practical writing. • Strong editing habits. Nice to have • Experience with billing disputes. • Basic SEO knowledge. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Las Vegas. • We reply to every applicant.

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