Senior Content Writer - help-centre articles (remote)

We are growing our team at Nova Umber Banking Services and adding a Senior Content Writer whose main responsibility will be help-centre articles. You would work closely with colleagues in operations, support and management. What you will do • Write and edit guides, emails and web pages about fraud alerts. • Interview staff and customers and turn what you learn into clear articles. • Work with subject experts to check facts before publishing. • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. What we are looking for • A portfolio of clear, practical writing. • Strong editing habits. • Curiosity about how things work. Nice to have • Basic SEO knowledge. • Experience with fraud alerts. Working arrangement • Full-time, with a steady weekday schedule. • Fully remote, with an occasional day on site in Austin. • We will tell you what to expect at each step of the hiring process.