Senior Content Writer - help-centre articles (Memphis, TN)

Summit Mill Banking Services is a community-focused bank in Memphis serving households and small businesses, and we need a Senior Content Writer to lead our help-centre articles. You would work closely with colleagues in operations, support and management. What you will do • Write and edit guides, emails and web pages about loan files. • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. • Keep existing content accurate and easy to find. What we are looking for • Curiosity about how things work. • Strong editing habits. • A portfolio of clear, practical writing. Nice to have • Basic SEO knowledge. • Experience with loan files. Working arrangement • Full-time, Monday to Friday. • On site in Memphis. • Applications are reviewed on a rolling basis.