Senior Content Writer - help-centre articles (Indianapolis, IN)

Nova West Banking Services is a community-focused bank in Indianapolis serving households and small businesses. We are hiring a Senior Content Writer to take on help-centre articles. You would join a small organisation of about 135 people based in Indianapolis. What you will do • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. • Write and edit guides, emails and web pages about card disputes. • Interview staff and customers and turn what you learn into clear articles. • Work with subject experts to check facts before publishing. What we are looking for • A portfolio of clear, practical writing. • Curiosity about how things work. • Strong editing habits. Nice to have • Experience with card disputes. • Basic SEO knowledge. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Indianapolis, with some flexibility after the first few months. • We reply to every applicant.