Senior Content Writer - help-centre articles (Honolulu, HI)

Lumen Ivory Telecom is a telecommunications provider in Honolulu focused on reliable home and business connections, and we need a Senior Content Writer to lead our help-centre articles. You would work closely with colleagues in operations, support and management. What you will do • Keep existing content accurate and easy to find. • Interview staff and customers and turn what you learn into clear articles. • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. • Write and edit guides, emails and web pages about billing accounts. What we are looking for • Strong editing habits. • A portfolio of clear, practical writing. • Curiosity about how things work. Nice to have • Experience with billing accounts. • Basic SEO knowledge. Working arrangement • Full-time, with a steady weekday schedule. • On site in Honolulu. • We will tell you what to expect at each step of the hiring process.