Senior Content Writer - help-centre articles (Hartford, CT)

We are growing our team at Lumen Birch Transit Planning and adding a Senior Content Writer whose main responsibility will be help-centre articles. You would join a small organisation of about 94 people based in Hartford. What you will do • Write and edit guides, emails and web pages about service alerts. • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. • Keep existing content accurate and easy to find. What we are looking for • A portfolio of clear, practical writing. • Curiosity about how things work. • Strong editing habits. Nice to have • Experience with service alerts. • Basic SEO knowledge. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Hartford. • We reply to every applicant.