Senior Content Writer - help-centre articles (Baltimore, MD)

We are growing our team at Redstone Ridge Learning Group and adding a Senior Content Writer whose main responsibility will be help-centre articles. You would work closely with colleagues in operations, support and management. What you will do • Interview staff and customers and turn what you learn into clear articles. • Work with subject experts to check facts before publishing. • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. • Write and edit guides, emails and web pages about student accounts. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Basic SEO knowledge. • Experience with student accounts. Working arrangement • Full-time, Monday to Friday. • On site in Baltimore. • We will tell you what to expect at each step of the hiring process.