Senior Content Writer - help-centre articles (Austin, TX)

Redstone Loom Insurance provides coverage to households and businesses around Austin. We are hiring a Senior Content Writer to take on help-centre articles. You would join a large organisation of about 609 people based in Austin. What you will do • Keep existing content accurate and easy to find. • Write and edit guides, emails and web pages about customer complaints. • Work with subject experts to check facts before publishing. • Follow a style guide and suggest improvements to it. • Interview staff and customers and turn what you learn into clear articles. What we are looking for • Curiosity about how things work. • Strong editing habits. • A portfolio of clear, practical writing. Nice to have • Basic SEO knowledge. • Experience with customer complaints. Working arrangement • Full-time, on a regular day shift. • On site in Austin, with some flexibility after the first few months. • We reply to every applicant.