Senior Content Writer - case studies (remote)

Foxglove Umber Banking Services is looking for a Senior Content Writer. The job centres on case studies for card disputes, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Work with subject experts to check facts before publishing. • Interview staff and customers and turn what you learn into clear articles. • Write and edit guides, emails and web pages about card disputes. • Keep existing content accurate and easy to find. • Follow a style guide and suggest improvements to it. What we are looking for • Curiosity about how things work. • Strong editing habits. • A portfolio of clear, practical writing. Nice to have • Experience with card disputes. • Basic SEO knowledge. Working arrangement • Full-time, with a steady weekday schedule. • Remote-friendly, with an occasional day on site in Jackson. • We will tell you what to expect at each step of the hiring process.