Senior Content Writer - case studies (remote)

Nova Ashton Banking Services is a community-focused bank in Grand Rapids serving households and small businesses, and we need a Senior Content Writer to lead our case studies. We promote from within and train well. What you will do • Write and edit guides, emails and web pages about card disputes. • Keep existing content accurate and easy to find. • Work with subject experts to check facts before publishing. • Interview staff and customers and turn what you learn into clear articles. • Follow a style guide and suggest improvements to it. What we are looking for • Strong editing habits. • Curiosity about how things work. • A portfolio of clear, practical writing. Nice to have • Experience with card disputes. • Basic SEO knowledge. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in Grand Rapids. • Applications are reviewed on a rolling basis.