Senior Case Manager - intake and assessment (remote)

Cedar Fern Civic Services Group provides shared administrative services to local governments around Detroit, and we need a Senior Case Manager to lead our intake and assessment. You would work closely with colleagues in operations, support and management. What you will do • Connect clients with partner agencies. • Meet clients, understand their needs and build a simple plan. • Follow up regularly and update records accurately. • Help with applications and appointments for constituent requests. • Report outcomes to funders in clear, short summaries. What we are looking for • Strong documentation habits. • Empathy, patience and good boundaries. • Experience in social services, casework or a related field. Nice to have • Experience with constituent requests. • Bilingual English and Spanish. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Detroit. • We will tell you what to expect at each step of the hiring process.