Senior Case Manager - follow-up and outcomes (Richmond, VA)

We are growing our team at Redstone Cross Civic Services and adding a Senior Case Manager whose main responsibility will be follow-up and outcomes. Public service means patience, paperwork and pride in the outcome. What you will do • Report outcomes to funders in clear, short summaries. • Follow up regularly and update records accurately. • Help with applications and appointments for public records. • Meet clients, understand their needs and build a simple plan. • Connect clients with partner agencies. What we are looking for • Strong documentation habits. • Empathy, patience and good boundaries. • Experience in social services, casework or a related field. Nice to have • Experience with public records. • Bilingual English and Spanish. Working arrangement • Full-time, with a steady weekday schedule. • On site in Richmond. • Applications are reviewed on a rolling basis.