Senior Case Manager - follow-up and outcomes (Cleveland, OH)

Amberfield West Civic Services is looking for a Senior Case Manager. The job centres on follow-up and outcomes for permits, and it would suit someone who likes steady, practical work. Public service means patience, paperwork and pride in the outcome. What you will do • Report outcomes to funders in clear, short summaries. • Help with applications and appointments for permits. • Follow up regularly and update records accurately. • Connect clients with partner agencies. • Meet clients, understand their needs and build a simple plan. What we are looking for • Empathy, patience and good boundaries. • Strong documentation habits. • Experience in social services, casework or a related field. Nice to have • Bilingual English and Spanish. • Experience with permits. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Cleveland. • Applications are reviewed on a rolling basis.