Senior Case Manager - follow-up and outcomes (Cleveland, OH)

Highbridge Loom Learning Group operates schools and learning programmes around Cleveland. We are hiring a Senior Case Manager to take on follow-up and outcomes. You would work closely with colleagues in operations, support and management. What you will do • Help with applications and appointments for school calendars. • Connect clients with partner agencies. • Meet clients, understand their needs and build a simple plan. • Report outcomes to funders in clear, short summaries. • Follow up regularly and update records accurately. What we are looking for • Experience in social services, casework or a related field. • Empathy, patience and good boundaries. • Strong documentation habits. Nice to have • Bilingual English and Spanish. • Experience with school calendars. Working arrangement • Full-time, Monday to Friday. • On site in Cleveland. • We will tell you what to expect at each step of the hiring process.