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Senior Case Manager - benefits navigation (remote)

Nova Ashton Civic Services Partners · Remote · full time

Nova Ashton Civic Services Partners provides shared administrative services to local governments around Grand Rapids, and we need a Senior Case Manager to lead our benefits navigation. You would join a small organisation of about 51 people, working mostly from home. What you will do • Connect clients with partner agencies. • Help with applications and appointments for procurement. • Report outcomes to funders in clear, short summaries. • Follow up regularly and update records accurately. • Meet clients, understand their needs and build a simple plan. What we are looking for • Strong documentation habits. • Experience in social services, casework or a related field. • Empathy, patience and good boundaries. Nice to have • Bilingual English and Spanish. • Experience with procurement. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Grand Rapids. • Applications are reviewed on a rolling basis.

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