Senior Case Manager - benefits navigation (remote)

Nova Ashton Civic Services works with county and city offices around Philadelphia, and we need a Senior Case Manager to lead our benefits navigation. Public service means patience, paperwork and pride in the outcome. What you will do • Help with applications and appointments for public records. • Report outcomes to funders in clear, short summaries. • Connect clients with partner agencies. • Meet clients, understand their needs and build a simple plan. • Follow up regularly and update records accurately. What we are looking for • Empathy, patience and good boundaries. • Experience in social services, casework or a related field. • Strong documentation habits. Nice to have • Bilingual English and Spanish. • Experience with public records. Working arrangement • Full-time, Monday to Friday. • Fully remote, with an occasional day on site in Philadelphia. • We will tell you what to expect at each step of the hiring process.