Senior Case Manager - benefits navigation (remote)

Lumen Kestrel Learning Group is looking for a Senior Case Manager. The job centres on benefits navigation for learning materials, and it would suit someone who likes steady, practical work. You would join a small organisation of about 68 people, working mostly from home. What you will do • Meet clients, understand their needs and build a simple plan. • Report outcomes to funders in clear, short summaries. • Follow up regularly and update records accurately. • Connect clients with partner agencies. • Help with applications and appointments for learning materials. What we are looking for • Empathy, patience and good boundaries. • Experience in social services, casework or a related field. • Strong documentation habits. Nice to have • Experience with learning materials. • Bilingual English and Spanish. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Remote-friendly, with quarterly visits in Rochester. • We will tell you what to expect at each step of the hiring process.