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Senior Case Manager - benefits navigation (remote)

Silverline Willow Early Learning · Remote · full time

Silverline Willow Early Learning runs childcare centres in Grand Rapids caring for infants, toddlers and preschoolers. We are hiring a Senior Case Manager to take on benefits navigation. You would join a large organisation of about 548 people, working mostly from home. What you will do • Meet clients, understand their needs and build a simple plan. • Help with applications and appointments for tuition and subsidies. • Follow up regularly and update records accurately. • Report outcomes to funders in clear, short summaries. • Connect clients with partner agencies. What we are looking for • Empathy, patience and good boundaries. • Experience in social services, casework or a related field. • Strong documentation habits. Nice to have • Experience with tuition and subsidies. • Bilingual English and Spanish. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Grand Rapids. • We reply to every applicant.

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