Senior Case Manager - benefits navigation (Orlando, FL)

Westbrook Ivory Civic Services is looking for a Senior Case Manager. The job centres on benefits navigation for permits, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Connect clients with partner agencies. • Follow up regularly and update records accurately. • Meet clients, understand their needs and build a simple plan. • Help with applications and appointments for permits. • Report outcomes to funders in clear, short summaries. What we are looking for • Strong documentation habits. • Empathy, patience and good boundaries. • Experience in social services, casework or a related field. Nice to have • Experience with permits. • Bilingual English and Spanish. Working arrangement • Part-time, about 28 hours a week, with flexible days. • On site in Orlando. • We will tell you what to expect at each step of the hiring process.