Product Manager - onboarding flows (Knoxville, TN)

Lumen Ivory Facilities is a facilities company in Knoxville with crews on day and night shifts, and we need a Product Manager to lead our onboarding flows. You would join a small organisation of about 186 people based in Knoxville. What you will do • Keep leaders informed with honest, concise updates. • Turn what you learn into clear priorities and short written requirements. • Talk with users and front-line staff to find the problems worth solving. • Work with engineers and designers through each release. • Handle trade-offs around customer sites and compliance. What we are looking for • Comfort with data and with talking to customers directly. • Three or more years in product management, business analysis or a similar role. • Excellent written communication. Nice to have • Experience with customer sites or a regulated setting. • Familiarity with agile delivery. Working arrangement • Full-time, with a steady weekday schedule. • On site in Knoxville. • Applications are reviewed on a rolling basis.