Product Manager - billing and payments (Richmond, VA)

Cedar Willow Insurance sells home, auto and small-business insurance in Richmond. We are hiring a Product Manager to take on billing and payments. You would work closely with colleagues in operations, support and management. What you will do • Talk with users and front-line staff to find the problems worth solving. • Handle trade-offs around customer complaints and compliance. • Turn what you learn into clear priorities and short written requirements. • Keep leaders informed with honest, concise updates. • Work with engineers and designers through each release. What we are looking for • Excellent written communication. • Three or more years in product management, business analysis or a similar role. • Comfort with data and with talking to customers directly. Nice to have • Familiarity with agile delivery. • Experience with customer complaints or a regulated setting. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • On site in Richmond. • We will tell you what to expect at each step of the hiring process.