Operations Manager - throughput and quality (Virginia Beach, VA)

Ironwood Lakeside Transit Planning is looking for an Operations Manager. The job centres on throughput and quality for ridership counts, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Track performance measures for ridership counts and act on them. • Find and fix the small process problems that cost hours every week. • Lead safety and compliance routines and follow up on incidents. • Manage a team of supervisors and coordinators. • Manage vendors, contracts and budgets. What we are looking for • Good judgement under pressure. • Four or more years in operations, with some people-management. • Comfort with numbers, schedules and reports. Nice to have • Experience with survey data. • Lean or continuous-improvement training. Working arrangement • Full-time, Monday to Friday. • On site in Virginia Beach. • We will tell you what to expect at each step of the hiring process.