Operations Manager - throughput and quality (San Jose, CA)

Lumen Harbor Transit Planning Group is looking for an Operations Manager. The job centres on throughput and quality for fare systems, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Manage vendors, contracts and budgets. • Lead safety and compliance routines and follow up on incidents. • Manage a team of supervisors and coordinators. • Plan daily and weekly work and keep it moving when things change. • Find and fix the small process problems that cost hours every week. What we are looking for • Good judgement under pressure. • Comfort with numbers, schedules and reports. • Four or more years in operations, with some people-management. Nice to have • Lean or continuous-improvement training. • Experience with survey data. Working arrangement • Full-time, with a steady weekday schedule. • On site in San Jose. • Applications are reviewed on a rolling basis.