Operations Manager - throughput and quality (Providence, RI)

Ironwood Keystone Transit Planning Group helps transport agencies around Providence design routes and schedules, and we need an Operations Manager to lead our throughput and quality. You would join a small organisation of about 52 people based in Providence. What you will do • Find and fix the small process problems that cost hours every week. • Plan daily and weekly work and keep it moving when things change. • Manage a team of supervisors and coordinators. • Track performance measures for survey data and act on them. • Lead safety and compliance routines and follow up on incidents. What we are looking for • Good judgement under pressure. • Four or more years in operations, with some people-management. • Comfort with numbers, schedules and reports. Nice to have • Lean or continuous-improvement training. • Experience with route schedules. Working arrangement • Contract for nine months, with clear deliverables from the first week. • On site in Providence. • We reply to every applicant.