Operations Manager - throughput and quality (Phoenix, AZ)

We are growing our team at Fernwood Sparrow Transit Planning and adding an Operations Manager whose main responsibility will be throughput and quality. You would join a large organisation of about 914 people based in Phoenix. What you will do • Lead safety and compliance routines and follow up on incidents. • Manage vendors, contracts and budgets. • Manage a team of supervisors and coordinators. • Plan daily and weekly work and keep it moving when things change. • Find and fix the small process problems that cost hours every week. What we are looking for • Good judgement under pressure. • Comfort with numbers, schedules and reports. • Four or more years in operations, with some people-management. Nice to have • Lean or continuous-improvement training. • Experience with survey data. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in Phoenix, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.