Operations Manager - throughput and quality (Kansas City, MO)

Lumen Ridge Auto Group is looking for an Operations Manager. The job centres on throughput and quality for service appointments, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Plan daily and weekly work and keep it moving when things change. • Track performance measures for service appointments and act on them. • Lead safety and compliance routines and follow up on incidents. • Find and fix the small process problems that cost hours every week. • Manage a team of supervisors and coordinators. What we are looking for • Four or more years in operations, with some people-management. • Good judgement under pressure. • Comfort with numbers, schedules and reports. Nice to have • Experience with warranty claims. • Lean or continuous-improvement training. Working arrangement • Full-time, Monday to Friday. • On site in Kansas City. • We will tell you what to expect at each step of the hiring process.