Operations Manager - throughput and quality (Fresno, CA)

Rivermark Sparrow Energy Group supplies electricity and gas to homes and businesses around Fresno, and we need an Operations Manager to lead our throughput and quality. You would join a large organisation of more than 1,000 people based in Fresno. What you will do • Manage vendors, contracts and budgets. • Track performance measures for usage data and act on them. • Find and fix the small process problems that cost hours every week. • Plan daily and weekly work and keep it moving when things change. • Manage a team of supervisors and coordinators. What we are looking for • Comfort with numbers, schedules and reports. • Good judgement under pressure. • Four or more years in operations, with some people-management. Nice to have • Lean or continuous-improvement training. • Experience with billing disputes. Working arrangement • Part-time, about 24 hours a week, with flexible days. • On site in Fresno. • Applications are reviewed on a rolling basis.