Operations Manager - throughput and quality (El Paso, TX)

Ironwood Fern Transit Planning Group is a transit-planning firm in El Paso working with agencies and riders, and we need an Operations Manager to lead our throughput and quality. You would work closely with colleagues in operations, support and management. What you will do • Find and fix the small process problems that cost hours every week. • Lead safety and compliance routines and follow up on incidents. • Manage vendors, contracts and budgets. • Track performance measures for survey data and act on them. • Manage a team of supervisors and coordinators. What we are looking for • Comfort with numbers, schedules and reports. • Good judgement under pressure. • Four or more years in operations, with some people-management. Nice to have • Lean or continuous-improvement training. • Experience with service alerts. Working arrangement • Full-time, on a regular day shift. • On site in El Paso. • Applications are reviewed on a rolling basis.