Operations Manager - throughput and quality (Des Moines, IA)

Bright Birch Energy Group is an energy provider in Des Moines focused on reliable service and fair billing, and we need an Operations Manager to lead our throughput and quality. Safety comes first on every shift. What you will do • Manage vendors, contracts and budgets. • Track performance measures for service connections and act on them. • Manage a team of supervisors and coordinators. • Find and fix the small process problems that cost hours every week. • Plan daily and weekly work and keep it moving when things change. What we are looking for • Good judgement under pressure. • Four or more years in operations, with some people-management. • Comfort with numbers, schedules and reports. Nice to have • Lean or continuous-improvement training. • Experience with meter readings. Working arrangement • Full-time, on a regular day shift. • On site in Des Moines. • Applications are reviewed on a rolling basis.