Operations Manager - throughput and quality (Chicago, IL)

Ironwood West Energy is an energy provider in Chicago focused on reliable service and fair billing, and we need an Operations Manager to lead our throughput and quality. You would work closely with colleagues in operations, support and management. What you will do • Manage a team of supervisors and coordinators. • Manage vendors, contracts and budgets. • Lead safety and compliance routines and follow up on incidents. • Find and fix the small process problems that cost hours every week. • Plan daily and weekly work and keep it moving when things change. What we are looking for • Four or more years in operations, with some people-management. • Comfort with numbers, schedules and reports. • Good judgement under pressure. Nice to have • Lean or continuous-improvement training. • Experience with meter readings. Working arrangement • Full-time, Monday to Friday. • On site in Chicago, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.