Operations Manager - throughput and quality (Chicago, IL)

Foxglove Forge Transit Planning Group is a transit-planning firm in Chicago working with agencies and riders. We are hiring an Operations Manager to take on throughput and quality. You would work closely with colleagues in operations, support and management. What you will do • Find and fix the small process problems that cost hours every week. • Track performance measures for route schedules and act on them. • Manage vendors, contracts and budgets. • Plan daily and weekly work and keep it moving when things change. • Lead safety and compliance routines and follow up on incidents. What we are looking for • Comfort with numbers, schedules and reports. • Good judgement under pressure. • Four or more years in operations, with some people-management. Nice to have • Lean or continuous-improvement training. • Experience with accessibility audits. Working arrangement • Full-time, Monday to Friday. • On site in Chicago, with some flexibility after the first few months. • We reply to every applicant.