Operations Manager - throughput and quality (Charleston, SC)

Stonegate Sparrow Transit Planning Group helps transport agencies around Charleston design routes and schedules. We are hiring an Operations Manager to take on throughput and quality. You would join a large organisation of more than 1,000 people based in Charleston. What you will do • Manage a team of supervisors and coordinators. • Lead safety and compliance routines and follow up on incidents. • Plan daily and weekly work and keep it moving when things change. • Track performance measures for service alerts and act on them. • Find and fix the small process problems that cost hours every week. What we are looking for • Good judgement under pressure. • Four or more years in operations, with some people-management. • Comfort with numbers, schedules and reports. Nice to have • Experience with accessibility audits. • Lean or continuous-improvement training. Working arrangement • Full-time, on a regular day shift. • On site in Charleston. • We will tell you what to expect at each step of the hiring process.