Operations Manager - scheduling and capacity (remote)

We are growing our team at Bright Hollow Transit Planning and adding an Operations Manager whose main responsibility will be scheduling and capacity. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Find and fix the small process problems that cost hours every week. • Lead safety and compliance routines and follow up on incidents. • Plan daily and weekly work and keep it moving when things change. • Track performance measures for accessibility audits and act on them. • Manage a team of supervisors and coordinators. What we are looking for • Four or more years in operations, with some people-management. • Good judgement under pressure. • Comfort with numbers, schedules and reports. Nice to have • Lean or continuous-improvement training. • Experience with service alerts. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Richmond. • We will tell you what to expect at each step of the hiring process.