Operations Manager - scheduling and capacity (remote)

We are growing our team at Bright West Transit Planning and adding an Operations Manager whose main responsibility will be scheduling and capacity. You would work closely with colleagues in operations, support and management. What you will do • Track performance measures for service alerts and act on them. • Manage vendors, contracts and budgets. • Lead safety and compliance routines and follow up on incidents. • Manage a team of supervisors and coordinators. • Plan daily and weekly work and keep it moving when things change. What we are looking for • Comfort with numbers, schedules and reports. • Four or more years in operations, with some people-management. • Good judgement under pressure. Nice to have • Experience with survey data. • Lean or continuous-improvement training. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in Boston. • We will tell you what to expect at each step of the hiring process.