Operations Manager - scheduling and capacity (remote)

Foxglove Meridian Energy is looking for an Operations Manager. The job centres on scheduling and capacity for billing disputes, and it would suit someone who likes steady, practical work. You would join a small organisation of about 54 people, working mostly from home. What you will do • Manage a team of supervisors and coordinators. • Lead safety and compliance routines and follow up on incidents. • Track performance measures for billing disputes and act on them. • Plan daily and weekly work and keep it moving when things change. • Manage vendors, contracts and budgets. What we are looking for • Good judgement under pressure. • Four or more years in operations, with some people-management. • Comfort with numbers, schedules and reports. Nice to have • Experience with usage data. • Lean or continuous-improvement training. Working arrangement • Contract for six months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Detroit. • We will tell you what to expect at each step of the hiring process.