Operations Manager - scheduling and capacity (remote)

Silverline Wilder Auto Group operates automotive service and parts businesses around Buffalo. We are hiring an Operations Manager to take on scheduling and capacity. Service hours are steady. What you will do • Track performance measures for customer estimates and act on them. • Find and fix the small process problems that cost hours every week. • Manage a team of supervisors and coordinators. • Plan daily and weekly work and keep it moving when things change. • Lead safety and compliance routines and follow up on incidents. What we are looking for • Four or more years in operations, with some people-management. • Good judgement under pressure. • Comfort with numbers, schedules and reports. Nice to have • Lean or continuous-improvement training. • Experience with service appointments. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Buffalo. • We reply to every applicant.