Logistics Coordinator - carrier coordination (Madison, WI)

Northwind Fern Telecom is a telecommunications provider in Madison focused on reliable home and business connections, and we need a Logistics Coordinator to lead our carrier coordination. You would work closely with colleagues in operations, support and management. What you will do • Report on on-time performance for customer tickets. • Track shipments and resolve delays and damage claims. • Schedule pickups and deliveries and keep customers informed of timing. • Coordinate with drivers, carriers and warehouse staff. • Prepare documents such as bills of lading and proofs of delivery. What we are looking for • Strong phone and email manner. • Comfort with a transport-management system or spreadsheets. • One or more years in logistics, dispatch or transportation. Nice to have • Knowledge of freight terms. • Experience with customer tickets. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Madison, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.