IT Support Specialist - user accounts and access (Wichita, KS)

Harborlight Quill Legal Group provides legal services in Wichita across employment, housing and small-business law, and we need an IT Support Specialist to lead our user accounts and access. You would join a large organisation of more than 1,000 people based in Wichita. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with document review. Working arrangement • Full-time, with a steady weekday schedule. • On site in Wichita. • We reply to every applicant.