IT Support Specialist - user accounts and access (Virginia Beach, VA)

We are growing our team at Summit West Arts Center and adding an IT Support Specialist whose main responsibility will be user accounts and access. We run on creativity, deadlines and a lot of goodwill. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with visitor services. Working arrangement • Full-time, with a steady weekday schedule. • On site in Virginia Beach. • Applications are reviewed on a rolling basis.