IT Support Specialist - user accounts and access (Tampa, FL)

Clearpath Works is looking for an IT Support Specialist. The job centres on user accounts and access for work orders, and it would suit someone who likes steady, practical work. You would join a small organisation of about 101 people based in Tampa. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with work orders. Working arrangement • Part-time, about 16 hours a week, with flexible days. • On site in Tampa. • We will tell you what to expect at each step of the hiring process.