IT Support Specialist - user accounts and access (Spokane, WA)

We are growing our team at Redstone Quill Facilities Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. Clear communication between supervisors and crews matters. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with cleaning schedules. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Spokane. • We reply to every applicant.