IT Support Specialist - user accounts and access (Spokane, WA)

Stonegate Kestrel Community Partners Group is a Spokane charity working with residents on basic needs and opportunity, and we need an IT Support Specialist to lead our user accounts and access. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with food distribution. Working arrangement • Contract for twelve months, with the possibility of becoming permanent. • On site in Spokane, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.