IT Support Specialist - user accounts and access (Spokane, WA)

We are growing our team at Summit Learning Group and adding an IT Support Specialist whose main responsibility will be user accounts and access. Collaboration between teachers and staff is strong. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Full-time, with a steady weekday schedule. • On site in Spokane. • Applications are reviewed on a rolling basis.