IT Support Specialist - user accounts and access (Savannah, GA)

We are growing our team at Clearpath Lantern Insurance and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of more than 1,000 people based in Savannah. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with catastrophe response. Working arrangement • Contract for eight months, with clear deliverables from the first week. • On site in Savannah, with some flexibility after the first few months. • We reply to every applicant.