IT Support Specialist - user accounts and access (San Jose, CA)

We are growing our team at Northwind Corner Financial and adding an IT Support Specialist whose main responsibility will be user accounts and access. Teams collaborate across risk, service and technology. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with customer onboarding. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, spread across three days. • On site in San Jose. • We reply to every applicant.