IT Support Specialist - user accounts and access (San Jose, CA)

Lumen North Insurance Group is looking for an IT Support Specialist. The job centres on user accounts and access for catastrophe response, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with catastrophe response. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • On site in San Jose, with some flexibility after the first few months. • We reply to every applicant.