IT Support Specialist - user accounts and access (San Jose, CA)

We are growing our team at Rivermark Wren Telecom Partners and adding an IT Support Specialist whose main responsibility will be user accounts and access. You would join a large organisation of about 600 people based in San Jose. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in San Jose. • We will tell you what to expect at each step of the hiring process.